1. HOW CAN I FIND THE ITEMS I NEED?
Please click the main category in the header, and from there, you can drill down using the side navigation. You can also search for items by item number or keyword using the search bar at the top left of any category page. The item number search function will pull up your item whether you use a hyphen or not (20-1234 and 201234 will both pull up the same item).
2. HOW LONG DOES IT TAKE TO RECEIVE BUSINESS CARDS?
5-7 days from the date the order is approved.
3. HOW LONG WILL IT TAKE TO GET MY ORDER?
All stock/inventory orders approved by 2pm will ship the same business day. Orders approved after 2pm will ship the following business day. Print-on-demand items take 2-3 business days to produce before they ship, so ensure you include this additional time when placing your order and selecting your shipping.
4. HOW CAN I DETERMINE THE BEST SHIPPING OPTION FOR ME?
Please refer to the Production and Shipping Times infographic on the Cart page. This outlines all shipping and delivery options and will help you determine what is right for your order. If you are not sure of the best option, please contact customer service (Joanne Bollaert) at 646-572-7520 Ext 111 or email [email protected] for help.
5. HOW CAN I ADD A NEW COST CENTER TO MY PROFILE?
Please contact customer service (Joanne Bollaert) at 646-572-7520 Ext 111 or email [email protected] for any updates to your user profile.
6. I CAN’T FIND THE PRODUCT I AM LOOKING FOR, WHAT NEXT?
Please contact customer service (Joanne Bollaert) at 646-572-7520 Ext 111 or email [email protected].
7. AN ITEM IS IN THE WRONG CATEGORY; HOW CAN I FIX IT?
Please email [email protected] with the item number and the categories you feel it should be in and we will work with EmblemHealth and update accordingly. We will notify you directly once the update has been confirmed.
8. HOW DO I CREATE A NEW ITEM?
When you are creating a new item, please ensure you work with your Communications Resource to complete a TSG Online Catalog Entry Form so your item can be correctly categorized from the start.
9. HOW DO I ADD AN APPROVER TO REVIEW AND APPROVE ORDERS FOR MY COST CENTER?
Please email [email protected] and include all details including all users in that cost center and at least two approvers if possible to avoid delays. TSG will work with EmblemHealth and notify you directly once the request has been completed.
10. HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
You will receive an email when your order ships. Orders using free truck/delivery service will have contact info and reference number to assist with tracking. Orders using FedEx will contain a clickable link for tracking. In cases where your order has multiple shipments, you will receive an email each time items ship.
11. WHAT KIND OF REPORTS CAN I SEE ABOUT MY ITEMS?
You can view and export the Product Usage, Sales, and Shipping reports. For more info, assistance with running reports, or for custom-tailored reports, please contact customer service (Joanne Bollaert) at 646-572-7520 Ext 111 or email [email protected].